This page last modified on Friday, January 23, 2004
CONTACT US
ALL PRICES INCLUDE VAT & EMBROIDERY
FAQs
Q. Do you have a minimum order?
A. We are happy to supply any quantity from 6 - 1000+.

Q. How long do you take to deliver?
A. We turn jobs round as fast as possible, depending on the quantity required - a delivery
date will be given as soon as you have decided what you would like to order.

Q. Can you originate my Design for me?
A. Yes, we can work from business letterheads, your own artwork or simple text.

Q. How much do original designs cost to set up?
A. It depends on your logo. It usually costs somewhere between 25-35 to set up an
average design the first time you use it. Much cheaper than setting up for screen-
printing. A more accurate cost can be given when we receive your design.

Q. Do I have to pay a set-up cost if I have already got the art-work?
A. To operate an embroidery machine your artwork has to be turned into one of several
embroidery machine formats. This is a skilled job and is one of the main elements of high
quality embroidery.

Q. What format should I send my artwork?
A. You can send your logo in either a JPG, GIF, or Coral Draw format, stating the size
required for the overall design (width x height) in centimetres.
Q. Can I use the Design again?
A. Yes, once your design is set up you can re-order as many times as you like, placing
your design on any garment, without paying the original set up costs again.

Q. I already have my design on disk, can you use it without charging a set up fee?
A. Yes, if it is in any of the main embroidery formats.
Q. I only want the name of my Company on the garments - do I have to pay for a
design set-up?
A. No, we do not charge a set up fee for standard text only designs.

Q. Do your prices include embroidery?
A. Separate prices are given for garments, design costs and embroidery costs to enable
you to see how the final price is arrived at.

Q. I have got my own garments will you embroider them for me?
A. Yes, prices for embroidery only are available on request.

Q. Do you do children's sizes?
A. Yes, most of the garments can be supplied in children's sizes, from infants upwards. Details
are available in the catalogue.

Q. Can you embroider caps?
A. Yes.
Q. When do I have to pay?
A. Payment must be made when placing your order.

Q. How much do you charge for postage?
A. All goods are delivered first class by Royal Mail, the cost calculated by the weight in
the usual way, subject to a minimum charge of 6.50.

Q. What is your cancellation policy?
A. Once an order has been placed and the sample approved by you, orders cannot be
cancelled due to the personalised nature of our products.