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This page last modified on Friday, January 23, 2004 |
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CONTACT US |
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ALL PRICES INCLUDE VAT & EMBROIDERY |
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FAQs |
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Q. Do you have a minimum order? |
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A. We are happy to supply any quantity from 6 - 1000+. |
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Q. How long do you take to deliver? |
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A. We turn jobs round as fast as possible, depending on the quantity required - a delivery date will be given as soon as you have decided what you would like to order. |
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Q. Can you originate my Design for me? |
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A. Yes, we can work from business letterheads, your own artwork or simple text. |
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Q. How much do original designs cost to set up? |
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A. It depends on your logo. It usually costs somewhere between £25-£35 to set up an average design the first time you use it. Much cheaper than setting up for screen- printing. A more accurate cost can be given when we receive your design. |
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Q. Do I have to pay a set-up cost if I have already got the art-work? |
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A. To operate an embroidery machine your artwork has to be turned into one of several embroidery machine formats. This is a skilled job and is one of the main elements of high quality embroidery. |
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Q. What format should I send my artwork? |
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A. You can send your logo in either a JPG, GIF, or Coral Draw format, stating the size required for the overall design (width x height) in centimetres. |
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Q. Can I use the Design again? |
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A. Yes, once your design is set up you can re-order as many times as you like, placing your design on any garment, without paying the original set up costs again. |
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Q. I already have my design on disk, can you use it without charging a set up fee? |
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A. Yes, if it is in any of the main embroidery formats. |
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Q. I only want the name of my Company on the garments - do I have to pay for a design set-up? |
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A. No, we do not charge a set up fee for standard text only designs. |
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Q. Do your prices include embroidery? |
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A. Separate prices are given for garments, design costs and embroidery costs to enable you to see how the final price is arrived at. |
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Q. I have got my own garments will you embroider them for me? |
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A. Yes, prices for embroidery only are available on request. |
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Q. Do you do children's sizes? |
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A. Yes, most of the garments can be supplied in children's sizes, from infants upwards. Details are available in the catalogue. |
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Q. Can you embroider caps? |
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A. Yes. |
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Q. When do I have to pay? |
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A. Payment must be made when placing your order. |
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Q. How much do you charge for postage? |
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A. All goods are delivered first class by Royal Mail, the cost calculated by the weight in the usual way, subject to a minimum charge of £6.50. |
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Q. What is your cancellation policy? |
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A. Once an order has been placed and the sample approved by you, orders cannot be cancelled due to the personalised nature of our products. |