FAQs
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Q. Do you have a minimum order?
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A. We are happy to supply any quantity from 6 - 1000+.
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Q. How long do you take to deliver?
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A. We turn jobs round as fast as possible, depending on the quantity required - a delivery
date will be given as soon as you have decided what you would like to order.
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Q. Can you originate my Design for me?
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A. Yes, we can work from business letterheads, your own artwork or simple text.
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Q. How much do original designs cost to set up?
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A. It depends on your logo. It usually costs somewhere between £25-£35 to set up an
average design the first time you use it. Much cheaper than setting up for screen-
printing. A more accurate cost can be given when we receive your design.
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Q. Do I have to pay a set-up cost if I have already got the art-work?
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A. To operate an embroidery machine your artwork has to be turned into one of several
embroidery machine formats. This is a skilled job and is one of the main elements of high
quality embroidery.
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Q. What format should I send my artwork?
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A. You can send your logo in either a JPG, GIF, or Coral Draw format, stating the size
required for the overall design (width x height) in centimetres.
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Q. Can I use the Design again?
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A. Yes, once your design is set up you can re-order as many times as you like, placing
your design on any garment, without paying the original set up costs again.
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Q. I already have my design on disk, can you use it without charging a set up fee?
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A. Yes, if it is in any of the main embroidery formats.
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Q. I only want the name of my Company on the garments - do I have to pay for a
design set-up?
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A. No, we do not charge a set up fee for standard text only designs.
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Q. Do your prices include embroidery?
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A. Separate prices are given for garments, design costs and embroidery costs to enable
you to see how the final price is arrived at.
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Q. I have got my own garments will you embroider them for me?
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A. Yes, prices for embroidery only are available on request.
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Q. Do you do children's sizes?
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A. Yes, most of the garments can be supplied in children's sizes, from infants upwards. Details
are available in the catalogue.
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Q. Can you embroider caps?
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A. Yes.
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Q. When do I have to pay?
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A. Payment must be made when placing your order.
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Q. How much do you charge for postage?
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A. All goods are delivered first class by Royal Mail, the cost calculated by the weight in
the usual way, subject to a minimum charge of £6.50.
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Q. What is your cancellation policy?
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A. Once an order has been placed and the sample approved by you, orders cannot be
cancelled due to the personalised nature of our products.
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